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Burns & Shaw
A calm, light-filled living room with discreet, beautifully integrated audio

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Technology that works for you.

Premium audio and home technology — designed, installed, and supported from start to finish.

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A concierge reviewing a home technology plan at a dining table

With you, start to finish

One trusted partner for your home's technology.

We design it with you, install it with you, teach it with you, and support it with you. You explain what you'd like — we handle the technical path, and we stay close long after install day.

See how we work

Your Concierge

You'll always know who to call.

We keep the relationship personal, patient, and local. This is not just an installation — it's a relationship with someone who knows your home.

John Burns

Co-founder & Residential Technology Concierge

B.S. Business Administration · Certified audio system designer · 10+ years residential AV

Specialties

  • System design
  • Whole-home audio
  • Client education
  • Project planning

John translates how a family actually lives into a system that feels effortless. He runs the first consultation, shapes the design around your rooms and budget, and stays your point of contact long after install day. He is patient by nature and genuinely enjoys sitting beside a client until everything makes sense.

(415) 555-0192john@burnsandshaw.com
Book with John

Charles Shaw

Co-founder & Residential Technology Concierge

B.S. Computer Science · Network & smart-home specialist · Lutron & Sonos certified

Specialties

  • Networking & Wi-Fi
  • Calibration & tuning
  • Smart home integration
  • Ongoing support

Charles makes the technical side disappear. He builds the network everything quietly depends on, calibrates each room until it sounds right, and is the person you call when something needs a second look. He believes a good system is one you never have to think about.

(415) 555-0193charles@burnsandshaw.com
Book with Charles

Whenever possible, the same two people guide you from first consultation through every question after.

Our process

We handle the whole experience.

You don't need to know the equipment, the wiring, or the settings. From the first conversation to every question after, we handle it — with you.

  1. 1

    Consult

    We learn your home, your rooms, your goals, and your budget.

  2. 2

    Design

    We recommend the right system and a clean installation plan.

  3. 3

    Install

    A tidy, professional setup with attention to every detail.

  4. 4

    Calibrate

    We tune, test, and configure everything until it's right.

  5. 5

    Client Education

    We walk you through the system, step by step, at your pace.

  6. 6

    Support

    We stay available for help, upgrades, and ongoing care.

Explore the full process

The difference

Not a one-and-done install.

We don't leave you with a system you're afraid to touch. We walk through everything with you — as many times as you need.

Side-by-side support

We sit beside you and teach the system in plain language.

One trusted person to call

No ticket numbers. No handoffs. Someone who knows your home.

Client Education

Part of every installation — explained as many times as you like.

Troubleshooting handled for you

If something stops working, you call us. We handle it.

No rush, no fuss

We work at your pace and leave only when you're comfortable.

Why clients choose us
A technician patiently explaining a system to a homeowner

More than installation

Technology professionals who stay with you.

We combine technical skill with genuine client care, so your home technology feels simple from day one. We're young professionals specializing in residential technology, client education, and long-term support — local people building trust, not anonymous contractors.

Educated professionals
Specialists in residential technology and client relations.
Residential technology specialists
Audio-first, and fluent in everything around it.
A relationship after install
We don't disappear — we stay your advisor.
Local & community-minded
People who'll know you by name.
Meet your concierge

Technology should work for you. You should not have to work for your technology.

A concierge sitting beside a homeowner, showing them the control app

Client Education

We'll show you exactly how it works.

And if you forget, just call us — we'll walk you through it again. Client Education is part of every installation: patient, in-person, and as many times as you need.

How we teach
A concierge on a support visit, checking a home system

After install

You never have to troubleshoot alone.

If something stops working, you call us — not a 1-800 number. The same person who knows your home and your system handles it, so you can get back to enjoying it.

No ticket numbers. No handoffs. Just someone who knows your home.

Same day

typical response for active clients

What we do

Start with what you'd love your home to do.

Audio-first, and everything around it. Explore a few of the ways we help — or book a consultation and we'll guide you.

In their words

It looks untouched and sounds incredible. What we didn't expect was how easy the whole thing would be to live with — and whenever we have a question, the same two people answer.
The Harrison familyWhole-home audio & theater, Hillsborough
They gave my dad his confidence back, and gave me one less thing to worry about. He calls them by name now, and never feels stuck.
Priya S.Family support, Portola Valley
They made our whole house just work — no more dead spots, one remote instead of five — and they were so patient teaching the kids and us alike.
The Okafor familyNetworking & streaming, Noe Valley

A holistic partner

Designed around your home. Installed with precision. Supported long after setup.

Full-service residential technology, from first consultation to long-term stewardship of your home's systems.

A beautifully finished modern home interior at dusk

Tailored to how you live

No generic packages. Every system is shaped around your home, your routines, and your budget.

Installed with care

Clean placement, hidden cabling, and finishing worthy of a high-value home.

Supported for the long term

Maintenance, upgrades, seasonal checks, and a person who already knows your system.

Book a consultation

Let's begin

Tell us what you'd like — we'll handle the rest.

Book a no-pressure consultation. We'll talk through your home and goals, then suggest a clear path. Prefer to talk to a person first? Call or text us directly.

Book a consultationCall or text us

After you reach out, a concierge — John or Charles — personally follows up within one business day to schedule your in-home assessment.

(415) 555-0192

In-home consultation

We start by understanding your home in person.

Clean installation

Tidy, discreet, and finished with care.

Client Education

We teach every system patiently, at your pace.

Ongoing support

One trusted person to call, long after setup.