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Burns & Shaw
A calm, light-filled living room with discreet, beautifully integrated audio

Residential Concierge

Technology. As You Wish.

Premium Audio and Home Technology Solutions. Designed by You, Installed and Support by Us. Start to Finish, and Beyond.

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Our Question to You

What You Wish Your Home Did.

It's your home and you are the visionary, the possibilities are endless. Explore what we do, or book a personal consultation.

A concierge reviewing a home technology plan at a dining table

Partners in Crime

Your Vision Our Command.

Together, we sit down and make our plan. We take your vision and our expertise, and step by step we create the perfect solution for you and your home.

See How We Work

Our Process

We Handle It. So You Enjoy It.

Leave the headache to us. From our first conversation to every question after, we handle it — with you.

  1. 1

    Consult

    We learn your home, your rooms, your goals, and your budget.

  2. 2

    Design

    We recommend the right system and a clean installation plan.

  3. 3

    Install

    A tidy, professional setup with attention to every detail.

  4. 4

    Calibrate

    We tune, test, and configure everything until it's right.

  5. 5

    Client Education

    We walk you through the system, step by step, at your pace.

  6. 6

    Support

    We stay available for help, upgrades, and ongoing care.

Explore Our Process
A technician patiently explaining a system to a homeowner

How Are We Different

More Than A Technician

We combine technical skill with genuine client care, so your home technology feels simple from day one. We are young professionals specializing in residential technology, client education, and long-term support — local people building trust, through community.

Educated professionals
Specialists in residential technology and client relations.
Residential technology specialists
Audio-first, and fluent in everything around it.
A relationship after install
We don't disappear — we stay your advisor.
Local & community-minded
People who'll know you by name.
Meet Your Concierge

Your Concierge

You Always Know Who To Call. Us.

Our relationships are professional yet personal, efficient yet patient, and premium yet local. We are not just installers — you create a true relationship with one who values your home needs as much as you do.

Portrait of John Burns

John Burns

Co-founder & Residential Technology Concierge

Bachelors of Science - Business Administration · Minor - Audio Technology · Audio Visual Engineer - The National Presbyterian Church · Sales Advisor - Best Buy Retail

Specialties

  • Residential Audio Solutions, Configurations and Installation
  • Home Theater Solutions, Configurations and Installation
  • Home WiFi Setup, Networking, Troubleshooting
  • Personal Computer Configuration, Building, Testing
  • Proficiency in iPhone, iPad, Mac, Apple Watch, Apple TV, IOS, iPadOS, MacOS, TvOS
  • Personal Cyber Security

John has always had a passion for music and technology, which naturally led him to the work he does today. While attending American University and earning his Bachelors in Business Administration, he studied Audio Technology to better understand the science, acoustics, and engineering behind great sound, while also developing a strong interest in business and entrepreneurship. During his years at Best Buy, John gained hands-on experience with home audio, home theater, networking, and consumer technology, helping clients find solutions that fit their homes and lifestyles. Today, he works as an AV Engineer at National Presbyterian Church, where he manages professional audio and visual systems for live services and events. Through every stage of his career, John has enjoyed one thing most: helping people understand and enjoy technology without the frustration. He believes the best systems are the ones that feel simple, reliable, and tailored to you.

(202) 531-8873john@burnsshaw.com
Book with John
Portrait of Charles Shaw

Charles Shaw

Co-founder & Residential Technology Concierge

B.S. Business Administration, Specializing in AI & Analytics

Specialties

  • Software Development
  • Client Education
  • Project Management
  • Ongoing support

Charles makes the technical side disappear. He builds the network everything quietly depends on, calibrates each room until it sounds right, and is the person you call when something needs a second look. He believes a good system is one you never have to think about.

(415) 555-0193charles@burnsandshaw.com
Book with Charles

Your relationship starts and stays with the same two familiar concierges — from the first conversation to every question that follows.

Community

We Exclusively Server Our Local Community With Dedication and Care.

Let's Begin

Share Your Vision.

Book a no commitment consultation. Share with us your ideas, thoughts, and vision. How can your technology assist you. We can make it happen.

Book ConsultationCall or text us

Once you reach out, John or Charles, will personally contact you to discuss further.

(202) 531-8873

In-home consultation

We start by understanding your home in person.

Clean installation

Tidy, discreet, and finished with care.

Client Education

We teach every system patiently, at your pace.

Ongoing support

One trusted person to call, long after setup.