Compare our care plans
Three calm ways to stay supported after install day. Whichever you choose, you'll always reach the same people who know your home — no ticket numbers, no re-explaining.
| Feature | On-Demand SupportHelp when you need it | Most chosenCare PlanPriority help, kept effortless | StewardshipLong-term, white-glove care |
|---|---|---|---|
| Care | |||
| Direct line to your concierge | Included | Included | Included |
| A dedicated, assigned concierge | Not included | Not included | Included |
| Remote and in-home troubleshooting | Included | Included | Included |
| Warranty and vendor coordination | Not included | Not included | Included |
| Response | |||
| Response expectation | Next business day | Same-day on business days | Priority same-day |
| Priority, front-of-the-line handling | Not included | Included | Included |
| Proactive monitoring | Not included | Not included | Included |
| Education | |||
| Client Education refreshers | On request | Annual refresh + unlimited how-to questions | Whenever your system changes |
| Written and video guides for your home | Not included | Not included | Included |
| Visits | |||
| Annual whole-system checkup | Not included | Included | Included |
| Software updates handled for you | Not included | Included | Included |
| Seasonal outdoor audio check | Not included | Included | Proactive seasonal visits |
| Upgrade planning and roadmap | Not included | Not included | Included |
On-Demand Support
Help when you need it
Care
- Direct line to your concierge
- Included
- A dedicated, assigned concierge
- Not included
- Remote and in-home troubleshooting
- Included
- Warranty and vendor coordination
- Not included
Response
- Response expectation
- Next business day
- Priority, front-of-the-line handling
- Not included
- Proactive monitoring
- Not included
Education
- Client Education refreshers
- On request
- Written and video guides for your home
- Not included
Visits
- Annual whole-system checkup
- Not included
- Software updates handled for you
- Not included
- Seasonal outdoor audio check
- Not included
- Upgrade planning and roadmap
- Not included
Most chosen
Care Plan
Priority help, kept effortless
Care
- Direct line to your concierge
- Included
- A dedicated, assigned concierge
- Not included
- Remote and in-home troubleshooting
- Included
- Warranty and vendor coordination
- Not included
Response
- Response expectation
- Same-day on business days
- Priority, front-of-the-line handling
- Included
- Proactive monitoring
- Not included
Education
- Client Education refreshers
- Annual refresh + unlimited how-to questions
- Written and video guides for your home
- Not included
Visits
- Annual whole-system checkup
- Included
- Software updates handled for you
- Included
- Seasonal outdoor audio check
- Included
- Upgrade planning and roadmap
- Not included
Stewardship
Long-term, white-glove care
Care
- Direct line to your concierge
- Included
- A dedicated, assigned concierge
- Included
- Remote and in-home troubleshooting
- Included
- Warranty and vendor coordination
- Included
Response
- Response expectation
- Priority same-day
- Priority, front-of-the-line handling
- Included
- Proactive monitoring
- Included
Education
- Client Education refreshers
- Whenever your system changes
- Written and video guides for your home
- Included
Visits
- Annual whole-system checkup
- Included
- Software updates handled for you
- Included
- Seasonal outdoor audio check
- Proactive seasonal visits
- Upgrade planning and roadmap
- Included
Pricing depends on the size and shape of your system, so we share it during a consultation rather than posting figures here. No pressure, and no obligation.