Maintenance & support
You never troubleshoot alone
When something needs a second look, you have one trusted person to call — the same people who designed and installed your system. No ticket numbers, no re-explaining your setup, no rush and no fuss. We stay with you, long after the work is done.
Ways to be looked after
Choose the level of care that suits your home
Every plan is backed by the same promise: when you call, we handle it. Pick what fits today — you can always change later.
On-Demand Support
Help when you need it, from the person who already knows your system.
Pay as you go
- Direct line to your concierge
- Remote and in-home troubleshooting
- Help with apps, remotes, zones, and streaming
- Client Education refreshers any time
Response
Next business day response, typically same day for active clients.
No-troubleshooting promise
You call us, we handle it. No ticket numbers, no re-explaining your setup.
Care Plan
Most popularPriority help and an annual checkup, so your system stays effortless.
Request pricing
- Priority response from your concierge
- Annual whole-system checkup
- Software updates handled for you
- Seasonal outdoor audio check
- Discounted in-home visits
Response
Same-day response on business days.
No-troubleshooting promise
Priority troubleshooting — front of the line, handled end to end by us.
Stewardship
Long-term stewardship of your home's technology, with upgrade planning built in.
Request pricing
- Everything in the Care Plan
- Proactive seasonal visits
- Upgrade planning and roadmap
- Coordination of warranties and vendors
- A dedicated, assigned concierge
Response
Priority same-day, with proactive scheduled visits.
No-troubleshooting promise
We monitor, anticipate, and resolve — often before you notice an issue.
Client Education
We don't hand you a manual and leave
The best system is the one you feel at ease using. So we stay until it's second nature — in person, in your home, at your pace. And if you'd like a refresher months later, just ask. There's no such thing as too many questions.
- In-person walkthroughs
- We sit with you, room by room, until everything feels simple and familiar.
- Apps, remotes & zones
- Plain-language help with the app, the remote, and how each zone works.
- Streaming, made easy
- Music and video that just play — accounts, services, and favorites set up for you.
- Refreshers, any time
- Forgotten a step, or had a houseguest change something? Ask us again, as often as you like.
Our promise
You should never have to troubleshoot your own home
When something isn't working, you call one number and we take it from there — remotely or in person, end to end. No phone trees, no being passed around, no figuring it out yourself. That's what one trusted person to call really means.
We're here with you
Have a question about support? Let's talk.
Whether you're a client already or just thinking ahead, we're happy to walk you through how we look after your home. No rush, no fuss.